Refund Policy for Murray's Mobile Oil Change

1. Cancellation of Services

• Customer Cancellations: You may cancel a booked service by contacting us at least 24 hours before the scheduled appointment time. Cancellations can be made via email at [insert your business email] or by phone at [insert your business phone number].

• Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee of $20, or the maximum amount permitted by Missouri law, whichever is lower.

• No-Show Policy: If you fail to be present at the agreed service location without notifying us, we reserve the right to charge the full service fee as a no-show fee.

2. Refund Eligibility

We offer refunds under the following circumstances:

• Service Not Performed: If we are unable to perform the scheduled service due to our error (e.g., technician unavailability, scheduling conflicts), you are entitled to a full refund of any prepaid amount.

• Defective Service: If the service provided is defective (e.g., incorrect oil used, improper service performed), please contact us within 7 days of the service date. We will, at our discretion, either re-perform the service at no additional cost or issue a full refund.

• Prepaid Cancellations: If you cancel a prepaid service at least 24 hours before the scheduled appointment, you are eligible for a full refund, minus any applicable processing fees charged by third-party payment processors (e.g., Stripe, PayPal).

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Late cancellations (less than 24 hours before the appointment).

• No-shows, where the customer is not present at the agreed service location.

• Issues arising from pre-existing vehicle conditions or customer-provided information that affects the service (e.g., incorrect vehicle details).

• Customer dissatisfaction unrelated to the quality of the service performed (e.g., changes in personal circumstances).

4. Refund Process

• Requesting a Refund: To request a refund, contact us at [insert your business email] or [insert your business phone number] within 7 days of the service date or cancellation. Please provide your name, booking details, and reason for the refund request.

• Processing Time: Refunds, if approved, will be processed within 10 business days. Refunds will be issued to the original payment method, or via check if the payment was made in cash.

• Third-Party Fees: If a third-party payment processor (e.g., Stripe, PayPal) was used, their processing fees may be non-refundable, and this amount will be deducted from the refund.

5. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. Please review it periodically.

6. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us at:

Murray's Mobile Oil Change
[Palmyra, MO]
[jasonmurray@murraysmobileoilchange.com]
[1-573-507-1154]

This Refund Policy is part of our commitment to transparency and customer satisfaction. Thank you for choosing Murray's Mobile Oil Change for your vehicle maintenance needs.